Wednesday, December 30, 2009

Gander Mountain - a bad experience made GOOD

I know I haven't finished posting all my Christmas shenanigans yet, but I needed to tell you the GREAT and WONDERFUL customer service I just got from this place......

Y'all know (cause I've told you before) about my dealings with customer service people. I expect what I pay for. Period. And when I don't get it, I either email or call the customer service line and make my case, errr....state my point.

Here's the story. I purchased a gift card for my brother-in-law for Christmas for a nice amount ($100) to Gander Mountain. Gift card came in. I wrapped it all nice and pretty (and by that I mean I stuck it in a bag with some tissue paper) and gave it to him for Christmas. Such a proud moment.

Then, the call came. Last night. As I was cleaning out my van (which I needed a bulldozer for, but that's beside the point). Edward (that's the brother-in-law) called and said that he was at the store trying to purchase some items and the gift card had NO MONEY on it. NO MONEY. Can you believe that? I WAS MORTIFIED and bless the Lord in heaven above, it was only my brother-in-law and not someone else....I could live with the fact that it was family. Sheesh.

So....I called last night to Gander Mountain and (in a sing-songy voice) got "due to the high call volume, you will need to leave your name and number, blah blah blah). Do you think I did that? You probably guessed right. Nope, I didn't. I did finally get to some woman who took down my name and number and said someone would get back to me in a few days, but I laughed and said that was simply unacceptable.

I called back this morning and after going through the front lines of battle (um, that would be the customer service guy) I asked him to transfer me to a supervisor. And I got a GOOD one. This guy KNOWS customer service!!!! He calmly and politely listened to my story and made it RIGHT. I'm getting what I paid for and MORE! I won't go all into what I'm getting, etc. except to say that I'll for sure be a DEDICATED and LOYAL Gander Mountain purchaser in the future!




  1. That's an awesome resolution to a potentially BIG problem. I would have been mortified as well.

    I do gift cards, too. I usually--usually--try to save the receipt just in case. Think I will try even harder after your story!!

    Happy New Year!

  2. Girl, thank goodness it was only Edward!! I would have been mortified FOR you if it was anyone else. Glad you got it worked out. I've never even heard of this company, but I'll definitely keep it in mind!!


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